Spectrum Mobile Stores (2024)

FAQs

What is the downside of Spectrum Mobile? ›

Spectrum Mobile Customer Service

Being an MVNO, Spectrum Mobile doesn't have as many online customer reviews as larger carriers. Those that are available seem to be mixed overall. Some customer complaints focus on poor reception, billing issues, and negative experiences with company representatives.

Spectrum Mobile relies on Verizon Wireless to offer 4G LTE and 5G connectivity. Verizon provides a map detailing where it broadcasts 5G Ultra Wideband, 5G, and 4G LTE connectivity across the nation.

Many carriers allow you to bring your own phone. At Spectrum Mobile, all mobile plans allow you to bring your own phone. Our best deal in mobile is our Unlimited data plan – get an Unlimited line for $29.99/month and get your second line FREE for 12 months. That's only $15/month each.

Verizon Fios, however, offers faster speeds of up to 2.3 Gbps while Spectrum tops out at 1 Gbps. Their upload speeds differ even more. With its fiber connection, Verizon can provide upload speeds between 300 Mbps and 2.3 Gbps. On the other hand, Spectrum offers much slower upload speeds between 10 and 35 Mbps.

Congestion Management. Spectrum Mobile Service customers may experience slower data speeds during periods of network congestion on our MNP's network. Once the demand on the network lessens, your speed should return to normal.

US cellphone giant Verizon Wireless will pay $3.6 billion to buy spectrum from Comcast and two other communications groups, a move that will bring it new paths to access 259 million consumers.

Yes, you can keep your phone number when switching to Spectrum Mobile. We accept phone numbers from all carriers. Learn more about how to transfer your phone number to Spectrum Mobile.

Spectrum Mobile supports select devices from other carriers. Apple, Samsung and Google phones, as well as LG phones previously purchased from Spectrum Mobile, may be used on our network. Find out if your device is compatible.

Does Spectrum Mobile charge an activation fee? ›

To sign up for Spectrum Internet, visit Spectrum.com. When you add a new line of service, a one-time activation fee will be applied to your order when you purchase a smartphone or tablet. If you add a line of service or purchase a new device, your billing cycle won't change.

If you recently added new services to your account, you may be seeing partial-month charges in addition to your first full month, as Spectrum Enterprise bills in advance.

Spectrum Mobile uses Verizon's cell towers, which cover 99% of Americans. In fact, Verizon has the largest amount of 4G nationwide coverage among the Big Three, though Verizon's 5G coverage stands at 12.77%. When 5G service is present, however, it is effective, with high-speed upload and download speeds.

Slow internet speed could be caused by an outdated router or a router placed too far away from your TV or computer. However, if your internet speed is slower than you would like, you can consider a faster speed option, such as Spectrum Internet Ultra or Spectrum Internet Gig.